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Terms & Conditions

Subidha Fintech India Private Limited

Website: https://subidhafintech.com

Last Updated: 07-01-2026


1. Introduction

These Terms and Conditions ("Terms") govern the access and use of the website, mobile application, and services provided by Subidha Fintech India Private Limited ("Company", "we", "us", "our"). By accessing or using the Platform, you agree to be legally bound by these Terms, our Privacy Policy, and applicable laws of India.

If you do not agree with these Terms, you must immediately discontinue using the Platform.

2. Definitions

  • “Platform” means the website https://subidhafintech.com and mobile applications operated by the Company.
  • “User” means any individual or entity accessing or using the Platform.
  • “Services” include recharge, money transfer, taxi booking, and IT development services.
  • “KYC” means Know Your Customer documentation required under Indian law.

3. Scope of Services

3.1 Recharge Services

The Company facilitates Indian and Nepali mobile recharge services through authorized third-party operators. Recharge success depends on telecom operator systems and availability.

3.2 Indo-Nepal Money Transfer

The Company provides Indo-Nepal remittance services in compliance with RBI, FEMA, AML, and banking regulations. Transactions are subject to regulatory verification and bank approval.

3.3 Taxi Booking Services

Taxi booking services are provided through independent third-party service providers. The Company acts only as a facilitator and does not own or operate vehicles.

3.4 Website & Application Development

IT development services are governed by separate written agreements defining scope, timelines, pricing, and intellectual property ownership.

4. User Eligibility

  • You must be at least 18 years of age.
  • You must be legally competent to enter into contracts.
  • You must comply with all applicable Indian laws.

5. Account Registration & Security

Users may be required to register using a mobile number, email address, and OTP verification. You are solely responsible for maintaining the confidentiality of your login credentials.

Any activity performed through your account shall be deemed authorized by you. The Company shall not be liable for losses caused by unauthorized access due to user negligence.

6. Information Collection & KYC Compliance

The Company may collect and store the following information:

  • Name, mobile number, email address, and residential address
  • Government-issued identity documents (Aadhaar, PAN, Passport, etc.)
  • Bank account details and transaction information
  • Device, IP address, and usage data

KYC documents are collected strictly for compliance with legal and regulatory obligations and may be shared with banks, regulators, or authorized partners when required by law.

7. Transaction Terms

7.1 Recharge Transactions

Recharge transactions are processed on a best-effort basis. Incorrect details entered by the user may result in failed or misdirected recharges, for which the Company shall not be responsible.

7.2 Money Transfer Transactions

Money transfer transactions may be delayed, reversed, blocked, or frozen due to compliance checks, bank processing issues, or regulatory requirements.

8. Fees, Charges & Taxes

All applicable fees and charges are displayed before transaction confirmation. The Company reserves the right to revise fees at any time. Taxes such as GST shall be applied as per applicable law.

9. Refunds & Cancellations

  • Recharge transactions are generally non-refundable once successful.
  • Failed transactions may be refunded as per bank or partner timelines.
  • Taxi booking refunds are governed by third-party service provider policies.
  • IT service refunds are governed by contractual agreements.

10. Taxi Booking Disclaimer

The Company does not control the conduct of drivers or quality of taxi services. Any disputes, accidents, or claims must be resolved directly with the service provider.

11. Intellectual Property Rights

All trademarks, logos, content, software, and designs are the exclusive property of Subidha Fintech India Private Limited. Unauthorized use is strictly prohibited.

12. Prohibited Activities

  • Providing false or misleading information
  • Using the platform for illegal or fraudulent purposes
  • Attempting unauthorized access or system abuse
  • Violating RBI, FEMA, or AML regulations

13. Suspension & Termination

The Company reserves the right to suspend or terminate user accounts without notice for violations of these Terms or as required by law.

14. Limitation of Liability

The Company shall not be liable for indirect, incidental, or consequential damages, third-party failures, or force majeure events including network outages, natural disasters, or regulatory actions.

15. Indemnification

Users agree to indemnify and hold harmless Subidha Fintech India Private Limited from any claims or losses arising out of misuse of the Platform or violation of these Terms.

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of Indian courts.

17. Amendments

The Company reserves the right to amend these Terms at any time. Continued use of the Platform constitutes acceptance of revised Terms.

18. Contact Information

Subidha Fintech India Private Limited
Website: https://subidhafintech.com